Seller Information & Disclosures

Published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Legal Metrology (Packaged Commodities) Rules, 2011 as amended.

Seller

• Legal name: Tymon Healthcare Private Limited
• Trading as: Darakhtveda
• Registered and principal place of business: B-XXX, 2185/C-2, Opp. Petrol Pump, Sua Road, Vill. Gobindgarh, Ludhiana, Punjab – 141017, India
• Website: darakhtveda.myshopify.com
• Nature of business: manufacturer and direct seller of Ayurvedic preparations

Customer care

• Email: support@darakhtveda.com
• Telephone: +91 62844 57593
• Hours: Monday to Saturday, 9am – 6pm IST. Closed Sunday.
• Address for correspondence: B-XXX, 2185/C-2, Opp. Petrol Pump, Sua Road, Vill. Gobindgarh, Ludhiana, Punjab – 141017, India

Goods

• Country of origin: India
• Category: Ayurvedic preparations. The category, route of administration and dosage of each product are stated on its own pack and product page
• Net quantity, retail sale price, batch number, month and year of manufacture and expiry: declared on the pack as required by the Legal Metrology (Packaged Commodities) Rules, 2011
• Total price: shown at checkout inclusive of taxes, with any shipping charge itemised before payment. No charge is added after that point
• Full composition: published on the ingredients pages and printed on each pack

Terms of sale

• Terms & Conditions
• Shipping & Delivery — timelines, charges, tracking
• Returns & Refunds — replacement, cancellation, refund method and timelines
• Privacy Policy and Cookie Policy

There is no separate manufacturer warranty or guarantee offered on this product beyond the statutory rights described in the Returns & Refunds policy and under the Consumer Protection Act, 2019.

Payment

Payments are processed by third-party gateways over encrypted connections. We do not receive or store card or bank credentials. Available methods are shown at checkout and vary by pin code.

How to complain

Write to our Grievance Officer, below, or use the contact page. Every complaint is acknowledged within 48 hours with a reference number, and resolved within one month of receipt.

Product and health disclaimer

The products sold here are Ayurvedic preparations manufactured in India under applicable licences. The claims made for any product are the claims carried on its own approved label, and nothing on this website is intended to state or imply anything beyond them. Route of administration, dosage, warnings and shelf life differ from product to product and are printed on each pack. Always read the label and follow the directions on the pack.

Nothing on this website is medical advice, and nothing here diagnoses, treats, cures or prevents any disease. It is not a substitute for consultation with a registered medical practitioner or a qualified Ayurvedic physician, and it is not a substitute for any medicine you have been prescribed. Consult a qualified practitioner before use, particularly if you are pregnant, nursing, taking medication, or managing a diagnosed condition. Discontinue use and seek medical attention if any adverse reaction occurs.

Keep out of reach of children. Do not use any product after the expiry date printed on its pack, and observe the after-opening period stated on that pack where one is given.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are set out below.

• Name: Joey Dua
• Designation: Grievance Officer
• Company: Tymon Healthcare Private Limited (trading as Darakhtveda)
• Email: grievance@darakhtveda.com
• Telephone: +91 62844 57593
• Address: B-XXX, 2185/C-2, Opp. Petrol Pump, Sua Road, Vill. Gobindgarh, Ludhiana, Punjab – 141017, India
• Hours: Monday to Saturday, 9am – 6pm IST. Closed Sunday.

We acknowledge every complaint within 48 hours of receiving it and issue a complaint reference number with that acknowledgement. We resolve complaints within one month of receipt. If a complaint will take longer than that, we will tell you why and give you a date.