Shipping & Delivery

Orders are sold and dispatched by Tymon Healthcare Private Limited, trading as Darakhtveda, from Ludhiana, Punjab.

Where we ship

Across India, to any pin code our courier partners serve. We do not currently ship internationally.

Country of origin of the goods: India.

Dispatch and delivery times

Orders are dispatched within 24 to 48 hours of being placed, excluding Sundays and public holidays. Delivery usually takes a further 3 to 6 business days. Metro addresses are typically at the faster end of that range and remote pin codes at the slower end.

These are estimates, not guarantees. Weather, strikes, local restrictions and courier backlogs all affect them, and we would rather give you an honest range than a confident date we cannot keep.

Shipping charges

Any shipping charge is calculated and shown at checkout, before you pay. There is nothing added afterwards, and there are no customs or import duties on domestic orders.

Tracking

You receive a tracking link by email as soon as your parcel leaves us. That link is the fastest and most current answer — it updates as the courier scans the parcel. You can also look up an order from our Track Your Order page, or from your account if you have one.

Courier scans can lag by a day, particularly over weekends and holidays. A parcel can travel a long way between two scans.

Getting the address right

Please check your address, pin code and phone number before completing checkout. Couriers call before delivery, and a wrong number is the most common single reason a parcel comes back to us. If you spot a mistake, write to us within a couple of hours and we can usually correct it before dispatch.

We are not able to change a delivery address once a parcel has been handed to the courier.

Delivery attempts and undelivered parcels

Couriers normally attempt delivery more than once. If a parcel is returned to us undelivered, we will write to you rather than quietly refund and move on — we will offer to re-ship it, and where a re-shipping charge applies we will tell you the amount before charging anything.

If a parcel is marked delivered and you have not received it, tell us within 48 hours so that we can raise it with the courier while the evidence still exists.

If it has not arrived

If your order has not reached you within 7 business days of dispatch, write to us. We will chase the courier ourselves rather than asking you to. We would far rather find out early than have you wait politely.

Damaged in transit

If your order arrives damaged, leaking, or with a broken seal, photograph it and write to us within 48 hours of delivery. We will send a replacement free of charge and we will not ask you to post the damaged one back. Full detail is in Returns & Refunds.

Storage on arrival

Store as directed on the pack — for our current range that means a cool, dry place away from direct sunlight, with the cap closed tightly. Do not use anything after the expiry date printed on its pack, and observe the after-opening period stated there where one is given.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are set out below.

• Name: Joey Dua
• Designation: Grievance Officer
• Company: Tymon Healthcare Private Limited (trading as Darakhtveda)
• Email: darakhtveda@gmail.com
• Telephone: +91 62844 57593
• Address: B-XXX, 2185/C-2, Opp. Petrol Pump, Sua Road, Vill. Gobindgarh, Ludhiana, Punjab – 141017, India
• Hours: Monday to Saturday, 9am – 6pm IST. Closed Sunday.

We acknowledge every complaint within 48 hours of receiving it and issue a complaint reference number with that acknowledgement. We resolve complaints within one month of receipt. If a complaint will take longer than that, we will tell you why and give you a date.