Track Your Order

Using your tracking link

A tracking link is emailed to you the moment your parcel leaves us — usually 24 to 48 hours after you order. That link is the fastest answer, and it updates as the courier scans the parcel.

Looking it up here

If you have an account, every order and its status is on your account page. If you checked out as a guest, the confirmation email contains a direct link to your order status — searching your inbox for the order number is usually quicker than anything else.

If tracking has not moved

Courier scans can lag by a day, particularly over weekends and holidays. If nothing has changed for more than 48 hours, or if it has been over 7 business days since dispatch, write to us with your order number and we will chase it ourselves.