Returns & Refunds

Orders are sold by Tymon Healthcare Private Limited, trading as Darakhtveda.

This page tells you exactly what we will and will not do. It is written to be read before you buy, which is why it is linked from the product page as well as the footer.

Damaged on arrival

If your order reaches you damaged, leaking, or with a broken seal, photograph it and write to us within 48 hours of delivery with your order number. We will send a replacement free of charge, and we will not ask you to post the damaged one back — posting a leaking eye preparation back across India serves nobody.

The 48-hour window exists because transit damage is visible immediately and a photograph taken on the day is what makes the claim verifiable for both of us. If something has gone wrong and you are outside the window, write to us anyway. A rule applied without reading the message is not a policy, it is a wall.

Wrong or missing items

If we sent the wrong item, the wrong quantity, or missed something from your order, tell us within 7 days of delivery and we will put it right at our cost.

We do not accept change-of-mind returns

These are sealed Ayurvedic preparations intended to be applied to the body or taken internally. Once a pack has left our control we cannot verify how it was stored, whether it was exposed to heat, or whether the seal was broken, and we will not put a returned pack back into circulation for someone else. There is therefore no restocking, and no refund on a change of mind.

This is not a commercial position. The alternative would be unsafe, and we would rather say so plainly on a page you can read before buying than bury it in a paragraph you find afterwards.

The same applies to any pack that has been opened or used, and to any pack whose seal is broken.

Cancelling an order

Write to us with your order number as soon as possible. If the parcel has not yet been handed to the courier we will cancel it and refund you in full. Once it has been dispatched we cannot pull it back.

When we do refund

• Any order we cancel or cannot fulfil.
• Any order cancelled by you before dispatch.
• Any order paid for but not delivered, where the courier confirms loss.
• Any duplicate charge.

Refunds are made to the original payment method. We initiate them within 3 business days of approving the request; how long the money then takes to appear depends on your bank or card issuer, and is typically a further 5 to 10 business days. We will send you a confirmation when the refund is initiated.

There is no charge or deduction for a refund we owe you.

What we will always do

• Replace anything damaged in transit, free, within the 48-hour window.
• Replace anything we sent in error — wrong item, missing item, wrong quantity.
• Refund in full any order we cancel or cannot fulfil.
• Answer honestly if you write to ask whether the product is right for you, including when the answer is that it is not.

How to raise a request

Write to darakhtveda@gmail.com, or use the contact page, with your order number, what went wrong, and a photograph where the problem is physical. We acknowledge within 48 hours with a reference number and resolve within one month, almost always far sooner.

Before you buy

Every ingredient of every product is listed on its product page, on the ingredients pages, and on the pack. If you are managing a diagnosed condition or taking prescribed medication, check with your physician first. Ask us anything beforehand — we would much rather answer a question than process a complaint.

Your statutory rights

Nothing on this page limits any right you have under the Consumer Protection Act, 2019 or any other law. If a product is defective or not as described, your rights under that Act apply regardless of what this policy says.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are set out below.

• Name: Joey Dua
• Designation: Grievance Officer
• Company: Tymon Healthcare Private Limited (trading as Darakhtveda)
• Email: darakhtveda@gmail.com
• Telephone: +91 62844 57593
• Address: B-XXX, 2185/C-2, Opp. Petrol Pump, Sua Road, Vill. Gobindgarh, Ludhiana, Punjab – 141017, India
• Hours: Monday to Saturday, 9am – 6pm IST. Closed Sunday.

We acknowledge every complaint within 48 hours of receiving it and issue a complaint reference number with that acknowledgement. We resolve complaints within one month of receipt. If a complaint will take longer than that, we will tell you why and give you a date.